Case studies

Let us tell you about our impact

We’ve worked with many fantastic organisations on their transformation journeys.

Here are few of their change stories.

Digital transformation inside the UK's largest conservation charity

Challenge
Review digital activity to ensure it is best in class and designed to enable the organisation’s 10 year strategy. Make recommendations to Executive Team and Board of Trustees.
Approach
We conducted a full audit of digital activity, over a dozen stakeholder interviews and a workshop; findings were documented and presented in a comprehensive report.
Results
Increased confidence in the direction of travel, greater internal alignment, and a detailed check list to take impact through digital to the next level.

Improving the on-boarding experience for young people

Challenge
Our job was to Increase impact by improving the initial stage of the customer journey. The charity only serves a small proportion of the young people who request assistance to gain skills for employment or to start a business. Part of the problem was convoluted pathways on the website. 
Approach
We analysed the current journeys, established a cross functional team to provide multi-disciplinary input, defined business process changes, conducted customer research and made website improvements.
Results
Increased enquires by 15% by optimising current website journeys; created a plan for a new on-boarding process leading to further reduced drop off.

Engaging Fellows in co-creation event

Challenge
The RSA was at a pivotal point in its history. It was launching a new strategy, brand proposition and membership approach. Meanwhile the world and many charities are collapsing under the weight of COVID-19. Digital has an integral role to play in the RSA’s future – it underpins and supports the new strategic direction, as well as how the RSA will emerge from the pandemic. How might we design the best possible digital experience and toolset for changemakers? 
Approach
We convened the RSA Digital Summit to engage digitally-savvy Fellows in the digital dimension of the RSA’s transformation journey. In doing so, we trialed a new approach to Fellowship engagement in sync with the RSA’s digital strategy. 
Results
Over 90 Fellows registered their interest to participate in the participatory design event. The majority of attendees opted in to keep  in touch and continue their involvement. We also conducted a social campaign to regisiter interest in accesss the Summit outputs and the RSA’s digital transformation roadmap. 

Revisioning the way humanitarian aid is dispersed

Challenge
The humanitarian aid sector recognised it could be disrupted. It was also aware modernisation was needed to ensure it operates with maximum efficiency leveraging the latest technology.
Approach
Research into emerging aid modalities and 4IR technologies that could improve efficiencies and the timeliness of aid dispersal, stakeholder interviews, design sprint workshops, conceptual prototyping, user testing, ongoing project planning.
Results
Using service design techniques, we defined an initial goal, generated multiple solutions, and rapidly developed a prototype for testing. We created a roadmap for ongoing iterative product development and business process change to transform responses in relevant disaster scenarios. We gave the board of trustees confidence that transformation was possible if relevant parties worked together.

 

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